• Customer service via phone, email or online chat
• Understanding the specialized needs of the customer and promoting optimal solutions
• Updating existing customers about banking products and services
• Handling customer complaints and problem-solving
• Providing technical support on digital technology products and services

Training & Professional Experience

• High School Diploma
• Developed communication skills & customer-centric perception
• Excellent use of spoken language
• Excellent communication skills and team spirit
• Desire for learning, sense of responsibility and result orientation
• Excellent use of Greek and good use of English language Use of PC in Windows environment (MS Office).
• Sense of responsibility in managing sensitive information

Skills & Abilities

• Communication skills
• Organization & time management
• Discretion & responsibility
• Professionalism & consistency

Our Company provides you with:

• Stable monthly earnings and additional performance-based incentives
• Prospects for evolution
• Immediate Hiring
• Full employment
• Continuous support and training
• Easy access to the facilities with all public transport (near Metro and Tram station)

Contact details: Vasilaki Gianna, HR Recruiter| 2111073932
Email: info@telecroft.gr | www.Telecroft.gr | Ekataiou 95, 11743 Neos Kosmos

Job Description:

Betting Customer Management Representatives are responsible for supporting Allwyn customers, specialized in online services and the Group’s products. Their basic duties & responsibilities include online customer support via live chat, email communications and telephone service of incoming calls, improving the betting experience of each player.

Basic Duties & Responsibilities:

• Provide excellent customer service through chat, phone and email in real time
• Perform verification checks in relation to the profile of each customer (KYC)
• Support and guide customers with all requests and monitor them where required
• Promote technical and operational problems to the competent departments
• Provide feedback to management on the betting experience of players

Training and Professional Experience

• Undergraduate degree IEK or TEI or AEI desirable
• Excellent Knowledge of Greek language (C2)
• Good knowledge of English language (B2)
• Excellent use of PC in Windows environment (desired certifications ECDL/Keycert)
• Familiarity with the field of online & sports betting will be considered an additional qualification
• Previous involvement with the field of online & sports betting will be considered an additional qualification
• Fulfilled Military Obligations (for male candidates)

Skills & Abilities

• Communication skills
• Organization & time management
• Resilience to pressure
• Discretion & responsibility
• Professionalism & consistency

Our Company provides you with:

• Stable monthly earnings
• Prospects for evolution
• Immediate Hiring
• Full employment
• Continuous support and training
• Modern and pleasant working environment in the offices of Allwyn

All applications will be examined under conditions of absolute discretion. We respect your privacy in accordance with the General Data Protection Regulation.